Warranty & Returns

Your Airdog air purifier is covered by a 1-year limited warranty from the date of purchase. The warranty applies to the original purchaser and covers defects in materials and workmanship that occur under normal use, including:

• Motor or fan failure under normal operating conditions
• Circuit board or internal electrical component faults
• Display, indicator light, or sensor malfunctions
• Structural defects in the chassis or housing that affect function
• Defects present at the time of purchase that affect the unit's performance

The warranty does not apply to the following:

• Physical damage from drops, impacts, or mishandling
• Damage caused by improper use, unauthorized modifications, or third-party repairs
• Cosmetic wear: scratches, dents, fading, or discoloration from normal use
• Consumable parts — the carbon filter is a consumable and is not covered under warranty
• Damage from power surges, flooding, extreme humidity, or exposure to conditions outside normal indoor use
• Issues resulting from failure to follow the cleaning and maintenance instructions (e.g., operating with a wet collecting plate)
• Units purchased from unauthorized resellers or outside the Philippines

1. 1Contact Airdog Philippines via Facebook Messenger or the Contact Us form on this website within the 1-year warranty period.
2. 2Provide your proof of purchase (official receipt or order confirmation number).
3. 3Describe the issue in detail. Include photos or a short video if possible — this speeds up the assessment.
4. 4Our support team will evaluate the claim and advise on the next step: unit inspection, repair, or replacement.
5. 5If the unit needs to be sent in, we will provide instructions for shipping or drop-off.

We accept returns within 7 days of purchase. To be eligible for a return, the item must meet all of the following conditions:

• Item is completely unused — never powered on, assembled, or operated
• All original accessories, manuals, and components are present and intact
• Original packaging is intact and undamaged (box, inserts, wrapping)
• Return is initiated within 7 calendar days of the purchase date
• Proof of purchase (receipt or order confirmation) is provided

• Items that have been powered on or used in any way
• Returns initiated after 7 days from the date of purchase
• Items missing original accessories, components, or packaging
• Items with physical damage caused after delivery
• Carbon filters and other consumable accessories once opened

1. 1Contact Airdog Philippines via Facebook Messenger or the Contact Us form within 7 days of purchase. Include your proof of purchase and reason for return.
2. 2Our team will confirm eligibility and provide return instructions, including the return shipping address.
3. 3Pack the item securely in its original packaging with all accessories and documentation included.
4. 4Ship the item back using a trackable courier. Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part.
5. 5Once the item is received and inspected, we will process your refund or exchange within 30 business days.